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Ombudsman channel

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How it works

The last resort, with a deadline and a protocol number

  1. 01Primary supportStart at the support portal. The ticket number you get there is what opens an Ombudsman case.
  2. 02Validate the ticketYou need a valid ticket number to start this process.
  3. 03File your caseA suggestion, complaint or compliment, with a description of what happened. You get a protocol number.
  4. 04An answer within 10 daysHandled independently, reporting directly to the Board, under Resolução BCB nº 28/2020 (the Central Bank of Brazil’s ombudsman rule).

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Step 1 of 2 · Ticket

Get in touch with the Ombudsman

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The number of the ticket you opened on the support portal.

Step 2 of 2 · Details

File a case with the Ombudsman

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Channels

Reach the Ombudsman by phone, by email or through the Central Bank

Transparency

Report2026.1 · Trio IP

Semiannual Ombudsman report

Semiannual report of the Ombudsman of Trio Instituição de Pagamento for the first half of 2026, with an operational summary, governance and the handling of complaints and other submissions, in accordance with Resolução BCB nº 28/2020 (Central Bank of Brazil Resolution No. 28/2020).

PDF fileView PDF

Support · Operations

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