Try customization to help your operation excel

As payments technology experts, we know that any direct message between seller and user is an opportunity to build better relationships. This is why the proof of payment can be a very important communication channel. The good news is that all Trio customers can now use personalization to imprint their brand’s tone of voice, or even deliver special offers, through this important receipt.

Better Statements

We’ve added new filters to help you explore and visualize your data.

Better Communications

We have included a feature to improve the end user experience. Our customers now receive a notification (webhook) whenever an automatic refund is made.

This change allows our clients to tell their users why their deposit was returned. This minimizes the risk of an accounting error on our client’s side while also reducing the load on their support service.

General features and bug fixes

🧠 Features:

• Trio API: change qrcode documentation;
• Trio Console: add virtual account id into filter component, in document screens;
• Trio Checkout: improving checkout experience outside SDK;
• Feature: send a summary of the operation when a deposit is refunded due to compliance validation;
• Feature: changing the create_and_notify to send webhooks list and the new event.

Create Sandbox Account

🐛 Fixes:

• fix(ledger): validate counterparty tax number
• fix(ledger): prevent error when generate statement csv
• fix(console): documents screens, when there is no counterparty associated with a reference
• fix(console): improve tax number validation for qrcode page
• fix(ledger): refresh ledger transaction minute aggregation before bef…
• fix(ledger): TPV value calculated with duplicated fee’s amount
• fix(admin): (Big amount) check if counterparty maximum_amount is nil, in search document screen
• fix(cashout): update counterparty legal name for transactions initiated to bank accounts
• fix(console): display an empty state in show documents screens, when counterparty is nil
• fix(cash_out): search protocol in payment batches
• fix(ledger): fix bank account branch validation
• fix(ledger): validate ISPB number when creating a counterparty bank account
• fix(console): simulate payment for pix keys when it is not a cpf or cnpj
• fix(cashin): consider failure status of refund documents
• fix(cashout): send pix message
• fix(cashout): use cashout v2 for all types of pix keys in sandbox
• fix(console): display counterparty infos in show initiation document screen
• fix(admin): update company in redis, when insert default sandbox runtime is called
• fix(ledger): prevent error when calculate fee and tax in sandbox environment
• fix(cash_in): counterparty tax number validate method
• fix(admin): synchronize fitbank statement
• fix(admin): cron job for fitbank statement sync
• fix(console): convert map keys to map atoms in stage timeline component
• fix(sandbox): refund cash out flow
• Fix(trio_checkout) - Fix checkout callback issues
• fix(ledger): synchronize fitbank statement for intermediation bank accounts

Questions? The choice is yours, and both our Merchant Services and Technical Support teams will assist:

On the Trio website or Console: click the Help Desk icon in the bottom right corner of the screen;

Via instant messaging: Reach out to us on WhatsApp (+55 41 99626-1785) or Telegram (TrioSupport_Bot) for urgent individual requests;

Via email: suporte@trio.com.br